How to complain
If you are not satisfied with the service you receive you should first refer the matter to Micaila Williams so the matter can be considered informally in the first instance. Depending on the nature of the complaint, the time to investigate and respond could be up to 28 days.
If you remain unhappy with our reply then you can contact the Legal Ombudsman. The Legal Ombudsman is a free, impartial and independent service set up by the Government which deals with complaints about the service you have received.
You must complain to the Ombudsman within six months of receiving a final response to your complaint (provided the response specifically notifies you of your right to complain to the Ombudsman and of the six month time limit). A complaint to the Ombudsman must also be made not more than six years after the act or omission complained about or not more than three years from the date when you should reasonably have known that there were grounds for complaint.
For further details about how to make a complaint to the Legal Ombudsman, including guidance about the new scheme rules that came into effect on 1 February 2013, please contact the Legal Ombudsman directly at:
PO Box 6806
Phone: 0300 555 0333
You can access recents decision of the Legal Ombudsman here
You can also report any concerns to the Bar Council. The easiest way to report something to is to use their Online Reporting Form. Using the form helps to ensure that they get all the information we need to deal with the issue.
The Bar Standards Board,
289-293 High Holborn,